Privacy Policy OVO99 — Your Data, Our Responsibility

1Introduction

This Privacy Policy explains how OVO99 ("we", "Platform") collects, uses, stores and protects your personal information when you use our website at https://ovo99.vu and any related services.

We understand that privacy is a matter of great importance to Malaysian players. That is why we developed this policy with full transparency so you know exactly what happens to your information from the moment you register through to your everyday use of the platform.

By registering or using the OVO99 platform, you confirm that you have read and understood this Privacy Policy. If you disagree with any part of it, please discontinue use of our platform and contact us for further enquiries.

2Information We Collect

OVO99 collects your personal information through several means depending on your interactions with our platform. The following are the types of information we may collect:

A. Information You Provide Directly

• Full name as stated on your official identification document.
• National identification number (MyKad) or passport number for KYC verification purposes.
• Active email address and mobile phone number.
• Date of birth for minimum age verification.
• Bank account details including bank name, account number and account holder name.
• Account passwords stored in hashed form — we do not store passwords in plain text.

B. Information Collected Automatically

• IP address and general geographic location information.
• Device type, operating system and web browser version used.
• Activity history on the platform, including games played, total wagering amounts, and session duration.
• Cookie data and related tracking technologies.
• Server access logs and financial transaction records.

C. Information from Authorized Third Parties

• Identity verification through trusted third-party KYC services.
• Payment confirmation details from approved payment processors.
• Security screening data from fraud prevention services.

3How We Use Your Data

Every piece of information we collect is used for specific and legitimate purposes. ovo99 never uses your data beyond the scope stated below:

• Identity Verification (KYC): Verify that you meet the age and identity requirements set by platform regulations.
• Transaction Processing: Process deposit, withdrawal and account balance enquiries accurately and promptly.
• Account Security: Detect and prevent fraudulent activity, unauthorised access and system manipulation.
• Customer Support: Provide relevant and effective assistance when you contact our team.
• Service Improvement: Analyse usage patterns in aggregate (without identifying individuals) to improve the user experience.
• Legal Compliance: Fulfil applicable legal reporting and compliance obligations.
• Service Communications: Send important notifications related to account activity, transactions and security updates.
• Marketing (with consent): Notify you about the latest promotions, bonuses and offers — only if you have consented to receive them.

4Legal Basis for Data Processing

OVO99 processes your personal information on a valid legal basis, depending on the type of processing involved:

5Data Sharing with Third Parties

OVO99 does not sell or rent your personal data to any party for marketing or commercial purposes. However, we may share your information with the following parties in limited and controlled situations:

• Payment Processors: Information required to process deposit and withdrawal transactions is shared with authorised payment processors bound by strict confidentiality agreements.
• KYC Verification Providers: Identity data required for the verification process is shared with trusted third-party KYC services that comply with international security standards.
• Technical Service Providers: Server infrastructure providers and technical service providers that support our platform operations, all bound by data processing agreements that prohibit use of data beyond the defined scope.
• Legal Authority: We will disclose information to government authorities or law enforcement when required by law or a valid court order.

6Cookies & Tracking Technologies

OVO99 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session security and navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect information about how you use the platform to help us identify issues and improve our services. All data is collected anonymously.
• Functional Cookies: Remember your preferences such as language, display theme and personal settings so your experience is more comfortable each time you return.
• Analytics Cookies: Help us understand overall usage patterns for continuous platform improvement.

You can manage cookie settings through your web browser settings. Please note that disabling essential cookies may affect the functionality of the OVO99 platform.

7Data Security Measures

Your data security is OVO99's top priority. We apply multiple layers of technical and organisational protection to keep your information safe at all times:

• 256-bit SSL Encryption for all data communications between the browser and server.
• Data encryption at rest for sensitive information such as banking details and identity documents.
• Multi-layer firewall to prevent unauthorised access to server infrastructure.
• Real-time intrusion detection system that monitors suspicious traffic around the clock.
• Role-based access controls — only specifically authorised staff may access certain player data.
• Two-factor authentication (2FA) for all internal access to data management systems.
• Regular security audits by independent third parties to identify and address potential vulnerabilities.
• Encrypted data backups stored at geographically separate locations.

8Your Rights as a Player

As an ovo99 platform user, you have data protection rights that we are obligated to respect and fulfil. Your rights are as follows:

To exercise any of the above rights, please contact our support team. All requests will be processed within 14 working days. We may require identity verification before processing your request to ensure account security.

9Data Retention Period

OVO99 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by law. The following are our general retention period guidelines:

• Active Account Information: Retained for the duration your account is active and for an additional period after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of seven (7) years from the transaction date in accordance with financial regulatory and anti-money laundering (AML) requirements.
• KYC Verification Documents: Retained for the period specified by applicable KYC regulations, typically five (5) to seven (7) years.
• Support Communication Logs: Retained for three (3) years for reference in the event of a dispute.
• Marketing Data: Retained until you withdraw your consent or request deletion.
• Technical & System Log Data: Retained for 12 months for security and debugging purposes.

When data is no longer needed and there is no legal obligation to retain it, OVO99 will permanently and irreversibly delete or anonymize it.

10Changes to This Privacy Policy

OVO99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. Whenever we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Display clear notices on the platform regarding changes that have been made.
• Send email notifications to all active members for material changes that affect their privacy rights.

Your continued use of the OVO99 platform after any changes to the Privacy Policy take effect constitutes your acceptance of the latest version of this policy. We encourage you to review this page periodically.

11Contact Us About Privacy

If you have any questions, concerns or complaints regarding how OVO99 handles your personal data, do not hesitate to contact us. Our Privacy Team is ready to assist you:

• Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the platform — the fastest way to get a response.
• Privacy Email: [email protected] — dedicated to inquiries related to personal data and privacy rights.
• General Support: [email protected] — for general inquiries including privacy-related matters.

We are committed to responding to all privacy enquiries within 5 working days. For formal data rights requests, processing may take up to 14 working days depending on the complexity of the request.

If you are dissatisfied with how we handle your privacy enquiry, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.